Application Specialist (Software Support)
What we do at iPatientCare?
  • iPatientCare is a global leader in health information technology, committed to improving millions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow, we focus on providing products/solutions that empower healthcare providers (hospitals, clinics, physician offices, individual physicians, clinicians, pharmacists, lab/diagnostic professionals, surgeons and their team members, supply chain managers, revenue cycle leaders, C suite executives) to improve patient health and experience of care.
  • But it’s not just what we do, it’s who we are. We are wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
  • The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving healthcare and well-being needs.
Job Description: An opportunity to make lives better, safer, healthier.
  • As part of job, Application Support/Technical Support professional would be expected to be responsible for two major contributions: (a) trouble-shooting (b) problem solving.Typically, our customers contact us by either entering a ticket in our Web based issue tracking system or calling our Call Center. Our Tech Support Manager will assign tickets to Application Specialist and route phone calls to you depending on your training and certifications achieved.
  • The first part of the job will involve understanding a customer’s complaint and analyzing it thoroughly to diagnose the EXACT problem. This is called trouble-shooting and will take you time to achieve proficiency but anyone cannot perform on this job without becoming very good at this skill. The second part of the job will involve working with our engineering and professional services team to find out the suitable solution to the problem you have identified.
  • You must have reasonably good English speaking and writing skills to communicate with customers and internal team members over the phone, through emails or meeting personally.If you have any prior experience or exposure to healthcare IT domain, we shall consider that as a plus.
You will be responsible for:
  • Appreciation of software bugs and identifying underlying problems that shows up as bugs. This is known as trouble-shooting
  • Problem solving skills
  • Maintain log of product issues and convey customer feedback to product development team
  • Track and document inbound support requests in a ticketing tool
  • Develop customer relationships through professional, dependable and accurate interactions
  • Reasonably good English speaking and writing skills
  • Travel to customer sites for high profile issue resolution
  • Record and manage best practice resolutions for company’s self service knowledge base
  • Ready to work in rotational shifts
  • Must be a team player and well-mannered
  • Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
  • Extremely detail-oriented and analytical thinker
  • Able to interface directly with cross-functional teams
  • Ability to create and review technical documentation, including user manuals, release notes, and training documentation
  • High level of proficiency with Microsoft Office productivity suite Strong work ethic and positive team attitude with a pleasant personalit
Employment Type
Full Time
Industry
Healthcare IT
Experience

2 to 5 Years

Job Location
Ahmedabad, Gujarat, India
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Position: Application Specialist (Software Support)

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