Operations Manager (RCM)
What we do at iPatientCare?
  • iPatientCare is a global leader in health information technology, committed to improving millions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow, we focus on providing products/solutions that empower healthcare providers (hospitals, clinics, physician offices, individual physicians, clinicians, pharmacists, lab/diagnostic professionals, surgeons and their team members, supply chain managers, revenue cycle leaders, C suite executives) to improve patient health and experience of care.
  • But it’s not just what we do, it’s who we are. We are wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
  • The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving healthcare and well-being needs.
Job Description: An opportunity to make lives better, safer, healthier.
  • Responsible to manage and track the productivity of the entire RCM team and to ensure that billing and collection activities are timely, accurate and proactive.
  • The position supports the company's overall Operations and Client Services by efficiently and effectively providing management, oversight.
  • In order to provide the appropriate level of RCM management for the company and our clients, the RCM Manager must be well-versed in the details of all levels and functions within the full scope Revenue Cycle.
You will be responsible for:
  • Responsible for managing RCM operations.
  • Excellent knowledge of RCM as a process.
  • Supervise various teams, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
  • Overseeing the hiring and training of staff.
  • Strong leadership skills with an ability to motivate team.
  • Identifies and provides timely resolution of process issues.
  • Planning and structuring the department workflow and staffing.
  • Working closely with the Director, RCM to build out monthly and quarterly project and implementation plans
  • Accountable for overall performance of P&L, attrition, replacement hiring, performance review etc.
  • Dealing with related issues such as leave planning and shift management
  • Work with Team Leader or Mentor to resolve any personnel problems or conflicts that may arise in the team.
  • Weekly and Monthly Meeting with Providers over Phone and/or remote connection for discussing about the AR and Collections.
  • Prepare monthly and quarterly business review/dashboard for management/client review Process Transition and Process Streamlining
  • Excellent communication skills for liaisoning and communicating with providers, clearing houses, insurance companies, patients, and internal departments.
  • Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision.
  • Able to interface directly with cross-functional teams.
  • Strong work ethic and positive team attitude.
  • Willingness to work during the night shift.
Employment Type
Full Time
US Healthcare

8 + Years

Job Location
Ahmedabad, Gujarat, India
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Position: Operations Manager (RCM)

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