Patient-provider relationships have evolved over the years, and as the COVID-19 pandemic continues to unfold, patient portal software remains one of the most effective platforms for ambulatory practices to connect with patients.
An efficient patient portal software positively impacts the overall care experience for both patients and providers. Implementing a secure and easy-to-use portal within your practice enables your patients to stay connected, view their medical information, and manage their healthcare anytime and anywhere.
A fully integrated patient portal works seamlessly with your already existing Electronic Health Record and Practice Management System to deliver a smoother patient experience, improve patient outcomes, and increase revenue within your organization.
However, despite convenience and flexibility, patients initially may not feel compelled to enroll in the portal. Their reasons might vary from privacy concerns, technological challenges, to the concern of losing in-person interaction. Therefore, it’s crucial to educate patients on the value of a patient engagement solution. With proper explanation and instruction, patients are more likely to take advantage of a patient portal.
Questions your patients might have and how to answer them
- What is a patient portal?
A patient portal is a secure web-based platform used to interact with your healthcare team and share your healthcare information with them. It does not replace in-person or telehealth visits, rather it enables you to have a personalized approach to manage your medical records and offers a convenient way to communicate with your providers in-between visits. It ensures that you are actively involved in and informed about your own health.
- What are the benefits of using a patient portal?
A patient portal offers several benefits. It allows you to manage your appointments, request prescription refills, and directly communicate with your provider. You can also view your updated health records, and access visit summaries as well as other health-related documentation. Additionally, you may be able to manage your medical bills through the portal if your practice offers online payments.
- What are the privacy and security concerns related to patient portals?
Proper implementation of the portal, clear usage policies, procedures, and appropriate training reduce the risk of privacy and security breaches. Before gaining access to the portal, you will undergo identify proofing in which you are authenticated and credentialed. Then subsequent authentication is required every time you log into your portal. This ensures your portal profile is secure and reliable.
Ready to implement a provider portal at your practice?
Patient portals have changed the way patients and providers interact with each other outside of the clinic. Giving patients a tool to manage their own health empowers them to be active players in their healthcare journeys and helps them achieve better outcomes.
iPatientCare’s Patient Portal facilitates secure communication between you and your patients. Our patient engagement technology empowers your patients to manage their own health proactively. Click here for a free demo.