Getting patients engaged in their healthcare process electronically is a crucial task and can be accomplished by using Patient Engagement Technology. It empowers patients to get involved in their self-care. Engaging patients in their ‘self-care’ significantly help them with a better understanding of their health conditions and allows them to make informed healthcare-related decisions.
Patient Engagement Solutions are expected to grow as the healthcare industry witnesses a shift from fee-for-service to value-based reimbursement model. The rapid adoption of patient engagement solutions enables the healthcare industry to reduce costs while improving the quality of healthcare. It will also allow organizations to share accurate time-sensitive information quickly and securely. It helps providers to make more informed and sustainable decisions improving the value added to the care of the patient. It also encourages patients to moderate their behavior in alignment with their agreed care plan and motivate self-care behavior.
The following five Healthcare IT trends can help healthcare providers to boost patient engagement.
Connect the way patients want to connect
This could be the most effective way to get connected. Mobile health technologies and other rapidly evolving wireless technologies are now making it possible for physicians to connect to their patients in ways that will improve the experience of care, improve population health, and reduce the cost of health care.
Mobile applications such as patient-centric mHealth tools can help providers to start secure communication with patients and get them involved in their healthcare. Providers can notify patients on their smart-phones even when they are not logged in, which results in increased patient engagement. This patient engagement technology act as a catalyst to go beyond meaningful use and can introduce greater patient loyalty, causing patients to attend, return, and remain in the health system.
Add some customized and personalized communication
In the current age of the internet, social media, and instant gratification, people and particularly millennials are demanding and want to be communicated on their terms, but they also want that communication to be relevant and customized. Adding a little personal touch makes most of us feel important and appreciated. Personalized communication can build a long-term relationship.
There are many digital technologies that healthcare providers can use to personalize a patient’s healthcare experience – patient portal software, smartphone apps, text reminders, voice mail messages, videos, and emails are just a few. Healthcare providers who anticipate and embrace these technologies will be well-positioned to meet their patients’ expectations.
Engage patients through multiple communication channels
Taking an omnichannel approach is equally important and benefits healthcare providers in patient retention, health outcomes, and no-show rates. Being able to reach out in several ways such as text messages, emails, calendar notifications, voice calls before 2 hours of the appointment, etc covers almost all touch points. This approach even demonstrates that the healthcare provider is actively involved in the patient’s healthcare schedules.
Healthcare providers can utilize an automated reminder solution such as iRemind which facilitates sending automated reminders and messages to their patients as per their preferred communication mode, such as phone calls, text messages, email, or fax. iRemind can also send close-loop appointment confirmation messages, pending health maintenance alerts, and even reminders for over-due statements.
Incorporate mobile healthcare ecosystem
Mobile healthcare and wearable Apps have helped make patients more involved in their health than ever before. The core objective of mobile health apps is to strengthen health access quality by enhancing the patient-provider relationship. The mobile health technology aims to boost communication among patients and providers, chronic disease monitoring, offer quick access to health data, and significantly improve the patient experience.
The mhealth apps connected to Electronic Health Record and can leverage the information patients and providers about preventive health measures, treatment support, and clinical trial assistance. mHealth apps grant a patient-centric approach that focuses on optimized clinical outcomes, value for money, and higher patient satisfaction.
Engage beyond patient’s expectations
Using technologies such as Big Data Analytics, providers can engage patients beyond their expectations. Smartphone apps capture increasing amounts of data about weight, diet, activity levels, fertility, sleep patterns, and symptoms, providing a more thorough understanding of the patient than what a provider could get from a 15-minute visit. Collection and analysis of this data can help medical providers make more informed decisions and encourage better outcomes.
Effective patient engagement is multidimensional. The simplest way to engage is to have frequent communication, connecting with patients where and how it’s convenient for them, sending strategic communications with confirmation, and allowing them to have rescheduling options. Healthcare providers who adopt the technology that does it well will gain more loyal patients and drive more patient satisfaction and potentially increase revenue.
If you are also looking to upgrade your patient engagement technology and ensure higher health outcomes and patient satisfaction, you must have a look at a free demo of iPatientCare’s Patient Engagement Software and decide the perfect fit for you and your patients.